Returns & Exchanges
At SHAY, we want you to be completely in love with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. Our goal is to ensure your wardrobe reflects your unique style with the perfect fit and quality.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging, ensuring all designer tags and hygiene seals are intact to qualify for a full refund.
Affix Shipping Label
Download and print the prepaid shipping label provided by our portal and securely attach it to the outside of your parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing